We believe in transparent pricing and professional support. To maintain product quality and fair service for all customers, the following policy applies to all purchases.
What’s Included for Free
-
Product installation (one time) (Customer have to provide installation requirement.Please check requirement before purchase).
-
Bug fixes related to the original script
-
6 Month free support for bug/error from date purchase of product.
-
Free updates (If updates are included in purchased package. Update features & time of release completely depend on Inlogix Infoway,Customer can not force Inlogix Infoway for feature requirement.)
What Is NOT Free
-
2nd time installation or installation after free support duration is over.
-
Any new feature or modification.
-
Design/UI changes.
-
Third-party issues - Hosting/Server,SMS api,Payment Gateway Issues etc.
-
Custom workflows or logic.
-
Content upload or data entry.
Support Timings
-
Working days: Monday - Friday
-
Time: 10:00 AM to 7:30 PM (IST)
Important Notes
-
Free support does not include training or same queries multiple times.
-
Threatening reviews for free services will not be entertained.
-
False reviews will be responded publicly with proof of communication.